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Certification – Personal Picks – ITIL

June 27th, 2008 Josh 1 comment

We are exploring my personal picks for areas in which to certify. Today we will look at ITIL

Best Practices are always in vogue, and they are starting to be formalized by systems such as ITIL. ITIL is a methodology for streamlining IT to the business's needs. As IT becomes increasingly tied to business systems ITIL and systems like it will become increasingly important. At this time, ITIL is one of the best known systems for doing this, but as time goes on, there will be others. I strongly recommend that you take a class prior to certification in this (or other) methodology. Most methodologies are similar, and having a firm and solid grounding in the concepts for one will make it much easier for you to learn another should you need to.

This certification is worth pursuing if you are in charge of integrating IT with the business. If you are still on the help-desk / daily workload part of your career, you should familiarize with the ideas behind ITIL, but you might want to hold this one until later.

(Disclaimer: I do not currently hold an ITIL certification)

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Certification – Personal Picks – Vendor Management

June 24th, 2008 Josh No comments

We are exploring my personal picks for areas in which to certify. Today we will look at Vendor Management

As the industry moves away from everything being internal to more "just in time delivery" and subscription-based software, individual businesses will become increasingly tied to vendors. As the vendor loses money when they have to deal with the business, they may not always be completely willing to add functionality, solve problems, or generally do anything that falls outside of their business model. This puts YOUR business in a very difficult position. It will be increasingly difficult to move away from a vendor, and the vendors will be providing a decreasing quality of service. Therefore, managing your vendors will become a key skill.

Sadly, there are no certification or training programs out there (that I know of) that can help you with this. There is one segment of one course (SANS MGMT 512) that touches on this, but there will soon be more. As the work landscape flattens out and there are more and more connections between the outside world and your business, there will need to be a new level of manager. We have middle managers that manage the people in your organization. We have account managers that manage your customers. We have C-level managers that manage the business as a whole. What we do not have are vendor managers, or professional customers. Soon, we will, and those of us who are good at it will blaze that trail and define the profession.

Then, we'll be able to certify in it.

(Disclaimer: As this certification does not yet exist, I am not yet certified in it.)

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Certification – Personal Picks – Security

June 20th, 2008 Josh No comments

We are exploring my personal picks for areas in which to certify. Today we will look at Security

Security touches on all aspects of business and tends to come in two flavors: management security and technical security. No matter which direction the industry goes (barring a whole-scale collapse), both will be needed. Management security will be more stable than technical security. In other words, the general principles behind security do not change no matter how the attacks do. As attackers improve their technology, the defenders improve theirs. This means that education on general concepts is a better bet than education on specific technologies. (Of course, if you have a specific technology that you have to implement, by all means, study it and learn how to implement it properly. Just try to understand the big concepts too.)

Unlike virtualization, security certification is a mature industry and there are oodles of players. Before you can evaluate them, you have to consider what your goals are. If you want to be an implementer, you will want to go down the technical security line -- though it changes so quickly you will need to plan for multiple certifications, at least one per year. If, however, you want to be more of a management-level security person, you need to understand the concepts very deeply and merge them into your life. This is also a path to general paranoia, as management security impacts all aspects of life, not just the tech world.

At this time, the two key players in security certification that I recommend looking at are as follows:

(Disclaimer: I have both a CISSP and GIAC certification)

ISC2

ISC2 offers a handful of generalized security certifications. The "Gold Standard" of these is the CISSP, which also has some specializations. There are some lower-level certifications that are intended as stepping stones towards the CISSP. Personally, I say to develop the prerequisite experience needed for the CISSP and then go for it. This is an excellent management-level certification and you will learn a great deal while pursuing it.

SANS

SANS offers several certifications in many areas: Security, Audit, Management, and Legal. However, SANS is primarily an educational organization, not simply a certification body. Yes, it is possible to get a SANS certification (called a GIAC) without taking a class, I do not recommend it. The point the a GIAC is the experience and learning that you get along the way. A SANS class is excellent and well worth your time. They have multiple formats, from the week-long security conference to small, do-it-on-your-own systems like SANS Mentor and SANS @Home. You will probably have a more holistic experience at the conference, since a lot of the learning comes from talking with multiple people. However, if your budget doesn't allow the conference or class, you will still learn plenty in a Mentor or @Home class.

Note that SANS offers training in so many fields, that you can get a management security OR a technical security certification through them. Remember that the point is education, so choose the certification based on what you need to learn (and are passionate to learn). I doubt that most hiring managers / bosses will distinguish between the different GIAC certifications, so don't worry about that. Just pick the experience that you need to have and the rest will follow.

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Certification – Personal Picks – Virtualization

June 17th, 2008 Josh 1 comment

So now, we finally get to the point you all wanted: which certifications should you pursue? There are lots of lists out there that discuss the "hot certs". I'm not going to do this. Instead, here are the certifications that I think would probably teach you the most, and therefore advance your career in actuality and not just on paper.

Everyone talks about virtualization like it is the new technology that is going to save the world. It's good, but it's not THAT good. It is, however, highly disruptive. First, it abstracts the operating system from the hardware. Different virtual technologies do this in different ways, and each one has its own advantages and problems. Learning about this and, in particular, learning how to troubleshoot in this environment will be huge for your future career. Secondly, virtualization merges the networking on the switch level with that of the server. This can be drastically more complicated and understanding how it works is essential to your future.

Consider virtualization another fundamental technology. If you do anything with system administration, you need to understand it. As the various operating systems become increasingly easier to use, the importance of understanding them deeply will wane and the importance of virtualization will increase. That said, the difference between a de-facto admin (deal with break/fix) and a professional admin (plan/build for growth) will continue, it's just that the role of admin will grow to include the virtual environment as well as the operating systems.

At this time, the technology is undergoing a shake-up with the leading players being VMWare, Citrix/Xen, and Microsoft. The only player with a mature certification program is VMWare, so I would focus there. Keep an eye on Citrix though, as it is likely that they will add Xen to their highly-successful certification line.

(Disclosure: I do not currently possess a virtualization certification)

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Certification – Which certifications to pick – Tech Levels

June 12th, 2008 Josh No comments

We are exploring key considerations for when you are choosing a certification. Today's consideration is the disparity between levels of technologies.

So, when you're looking at a certification you may be forced to choose between new technology and current technology. It can get quite confusing. New technology is bright and shiny, and it is often easy to get the passion to study it. However, the problem with this is your career path may not wind up heading in that direction. New technology is fickle and can change or even vanish before it gets stable enough to become mainstream. Consider the risk. If you think that this technology will be around for at least five years, it may be worth learning deeply enough to get a certification. If not, you should probably keep an eye on it and see where it goes.

Current technology has the opposite problem. It's easy to tell if it's on your career path, but since it's been around for a while, it may be hard for you to get up the passion needed to succeed. Also, you run the risk of deprecation. Many technologies (basic languages in particular) expire after a certain period of time, so by the time a technology stops being "new", it has also lost a certain amount of it's lifetime.

Of course, it's never possible to foresee the future, so in the end, you will just have make a best guess and go with it. However, there are a couple things that you can do to mitigate the risks. First, try to pick a general technology, not something overly specific. The more specific something is, the bigger the risk that you are specializing in the wrong area. That said, don't pick something so general that it's so watered down that it is useless. Secondly, you might want to hedge your bets. If you see the industry going down two possible paths, pick a certification in each path. That way, you will gain learning that will help and still have a good story to tell.

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